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Table of Contents
Introduction 1
PART ONE: KSAs
About KSAs 3
Note: the following KSAs are shown in alphabetical
order based on the job for which the individual was applying. GS stands
for General Schedule; WG stands for Wage Grade.
Air Operations Superintendent, GS-11,
(Brady) 4
1. Knowledge of all aspects of worldwide sensitive air support and employment
mission requirements, including fixed wing, ground refueling, air refueling,
navigation, and offensive/defensive employment operations 4
2. Knowledge of developing, implementing, and employing ground and airborne
communication systems while conducting training and real world missions
6
Auditor, GS-07, Trainee GS-11
(Blankenship) 8
1. Ability to conduct research, interpret results, and evaluate data 8
2. Ability to use a wide range of audit techniques, to include interviews,
automation databases, questionnaires, and statistical analysis practices
10
Automotive Worker, Wage Grade WG-08/10 (Adams)
12
1. Ability to perform the duties of an automotive worker without more
than normal supervision 12
2. Knowledge of automotive components and assemblies to include use of
tools and test equipment 13
3. Ability to interpret instructions, specifications, reference manuals,
and other regulatory guidance 14
4. Ability to troubleshoot 15
Budget Analyst, GS-08 (Hammond) 16
1. Knowledge of budget programming, preparation, and controls 16
2. Analytical skills 18
Building Manager, GS-07 (Timmons) 20
1. Knowledge of government building practices, regulations, and policies
20
2. Ability to communicate effectively, both orally and in writing 21
Clerk (Typing), GS-05 (Hindemith) 22
1. Knowledge of grammar, spelling, capitalization, and punctuation 22
2. Knowledge of format and clerical procedures used in typing a variety
of materials 23
Computer Scientist, GS-12 (Bloom) 24
1. Knowledge of hardware/software evaluation and procurement 24
2. Ability to analyze, understand, and apply data processing principles
for computer applications 25
3. Ability to analyze work processes and apply knowledge of data processing
principles 26
4. Knowledge of conceptual design of computer systems 27
Computer Specialist, GS-10 (Dominguez)
28
1. Ability to communicate effectively 28
2. Ability to apply Equal Employment Opportunity (EEO) and Human Relations
skills to the work environment 29
Contract Administrator, GS-09 (McLeod)
30
1. Ability to communicate orally and in writing 30
2. Ability to meet and deal effectively with others 32
3. Ability to interpret and apply regulations 34
Cook Supervisor, WG-10 (Flynn) 36
1. Ability to lead or supervise 36
2. Knowledge of technical practices 37
3. Ability to interpret instructions, specifications, etc. (other than
blueprints) 38
4. Ability to use and maintain tools and equipment 39
Criminal Investigator (Ranking Factors), GS-09/13
(Chelsea) 40
1. Knowledge of physical security concepts, principles, and practices
to include the functional application of electronic security methods to
mitigate risks and enhance facility security 40
2. Knowledge of law enforcement concepts, principles, and practices 42
3. Skill in practicing good customer service 44
4. Ability to supervise 45
5. Ability to work independently for extended periods 46
Customs Officer, GS-07/09 (Roberts) 48
1. Knowledge of range of processing functions related to importation of
merchandise, i.e., formal entry, warehouse, TIB, protest, claims, liquidations,
collections, etc (Understanding a wide range of functions associated with
the importation of merchandise) 48
2. Knowledge of tariff and other import-related laws, regulations, policies,
procedures, and precedents. (This element includes the application of
laws, rules, regulations, etc., in order to apply requirements for importation
of merchandise to a specific situation and to make determinations of compliance)
50
3. Knowledge of identifying characteristics and trade practices related
to imported merchandise (This element includes general knowledge of the
technical and physical characteristics, commercial uses, methods of determining
value, production, marketing, and distribution practices associated with
imported merchandise and requirements for admissibility) 52
4. Ability to interpret and apply Federal laws, rules, regulations, precedents,
etc (This element includes the application of laws, rules, regulations,
procedures, etc., to a specific situation or problem and making determinations
on compliance) 54
Dental Lab Technician, GS-05/07 (Johnston)
56
1. Knowledge of instruments, chemicals, materials, and devices used in
all phases of dental laboratory technology (e.g., plasters, stones, impression
materials, metals, alloys, waxes, resins, light-cured resins, tin-foil
substitutes, fuel, flux, monomer, solvents, polishing agents, wetting
agents, acids, investments) 56
2. Knowledge of the requirements to successfully fabricate fixed and removable
dental appliances (e.g., knowledge of the anatomy of the head, face, oral
structures to include the physiology of muscle functions as it relates
to the movement of the jaw) 57
Editorial Assistant, GS-09 (Eubanks)
58
1. Ability to edit written material 58
2. Skill in interpersonal relations 59
Engineering Equipment Operator, WG-09 (Simms)
60
1. Ability to do the work of an engineering equipment operator without
more than normal supervision (screen out) 60
2. Ability to operate engineering equipment safely 62
3. Ability to interpret instructions, specifications, etc., related to
engineering equipment operator work 64
Equal Opportunity Advisor, GS-11 (Ellis)
66
1. Skill in oral and written communications in order to deal effectively
with a variety of individuals; prepare and present findings and recommend
specific action; provide advice to managers, supervisors, and employees;
and provide program training 66
2. Skill in applying both conventional and innovative fact finding, analytical,
and problem-solving methods and techniques to analyze facts, identify
problems, report findings, and make conclusions, to include what corrective
or appropriate action was taken 68
3. Knowledge of federal employment programs pertaining to affirmative
employment, special emphasis programs, and equal employment opportunity
programs 70
Fabric Worker, WG-07 (Waugh) 72
1. Ability to do the work of a fabric worker without more than the normal
supervision (screen out) 72
2. Knowledge of parachute construction 74
Guidance Counselor, GS-09 (Geary) 76
1. Knowledge of varied education programs 76
2. Knowledge of the techniques used in educational counseling of adults
77
Health Technician (Ophthalmology), GS-07
(Atkinson) 78
1. Knowledge of methods and practices used in the diagnosis and treatment
of disorders and diseases of the eye 78
2. Ability to set up surgical materials, instruments, and medications
79
3. Knowledge of medical terminology 80
4. Ability to perform audiological examinations and evaluations 81
Insurance Management Specialist, GS-12
(Kowalski) 82
1. Knowledge of Federal, Departmental, and Risk Management Agency crop
insurance program laws, policies, regulations, and procedures including
delivery service contracts and procedures applicable to the acquisition
and administration of reinsurance agreements, customer education, and
claims mechanisms 82
2. Ability to gather, analyze, and evaluate crop insurance programs and
data, and develop appropriate recommendations 84
3. Ability to coordinate and work with individuals and groups to accomplish
work objectives
and assignments 86
Intelligence Operations Supervisor, GS-12
(Rodriguez) 88
1. Ability to analyze specific geographic and/or functional area(s) to
identify significant factors, gather pertinent data, and develop solutions
88
2. Skill in the use of various research tools such as bibliographies,
regulations, statistics, automated databases, etc. 90
3. Ability to plan and organize work 92
Library Technician, GS-05/07 (Schofield)
94
1. Knowledge of basic cataloging and filing principles 94
2. Ability to meet and deal with a variety of individuals in a variety
of situations 95
Linguist, GS-09 (Markham) 96
Ability to plan, organize, and coordinate foreign language training 96
Maintenance Technician, WG-07/09 (Zane)
98
1. Ability to use and maintain tools and equipment 98
2. Knowledge of equipment assembly, installation, and repair 99
3. Work practices 100
4. Technical practices 101
Medical Supply Technician, GS-07 (Jenson)
102
1. Knowledge of aseptic principles and techniques 102
2. Knowledge of the full range of medical supplies, instruments, equipment,
and the specific cleaning, sterilizing, and store requirements of each
103
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Nurse: Patient Advocate, GS-09
(Phillips) 104
1. Knowledge of professional nursing care principles, practice, and procedures
104
2. Ability to communicate orally 106
3. Ability to assign the work of other nursing personnel 108
Nurse: Charge Nurse, GS-09 (Marin) 110
1. Ability to communicate orally 110
2. Ability to plan, assign, and direct the work of other nursing personnel
111
Office Clerk, GS-05 (Forbes) 112
1. Ability to use computer systems and related software 112
2. Ability to process a variety of medical and legal cases/records and
documents 113
3. Ability to communicate orally 114
4. Ability to communicate in writing 115
Police Officer, GS-07/11 (Cameron) 116
1. Ability to do the work without more than normal supervision 116
2. Ability to deal with a wide variety of people 117
Prison Services Assistant Director, Qualifications, GS-11
(Douglas) 118
1. Ability to develop and implement an organizational vision which integrates
key national and program goals, priorities, values, and other factors.
Ability to balance change and continuity to continually strive to improve
customer service and program performance within the basic Government framework,
to create a work environment that encourages creative thinking, and to
maintain focus, intensity, and persistence, even under adversity 118
2. Ability to design and implement strategies which maximize employee
potential and foster high ethical standards in meeting the organization’s
vision, mission, and goals 120
3. Ability to Stress accountability and continuous improvement. Ability
to make timely and effective decisions and produce results through strategic
planning and the implementation and evaluation of programs and policies
122
Program Analyst, GS-09 (Roberts) 124
1. Ability to establish and maintain effective working relationships in
order to assure coordination with staff members and to carry out liaison
functions with parties outside housing operations, state program managers,
other DHUD regions or headquarters and private sector contractors 124
2. Ability to understand, evaluate, interpret and apply complex program
instructions, procedures, handbooks, and regulations in order to guide and
improve operations efforts to support housing development assistance programs
126
3. Ability to analyze and present data together with other management information,
in a variety of formats in order to assist the Director, to establish priorities,
plan and carry out major projects and to formulate work plans and budgets
128
Program Director, GS-11 (Edge) 130
A. Knowledge of business management principles, practices, techniques,
and expertise in MWR/CFA Programs 130
B. Ability to identify, analyze, audit, evaluate, and make decisions in
areas such as financial management, business operations, marketing, purchasing,
and contracting 132
C. Knowledge of civilian personnel policies and procedures 134
D. Ability to evaluate, execute, consolidate, and implement an operating
budget 135
Program Manager, GS-14 (Lincoln) 136
1. Knowledge of Federal rules and regulations regarding program planning
and budget systems, and requirements of Federal, administrative, and appropriations
law 136
2. Knowledge of Federal extramural resources management regulations and
policies 137
3. Ability to independently analyze complex organizational and resource
situations and devise solutions to complex problems 138
4. Skill in applying principles and practices of budget formulation and
execution 140
5. Knowledge of management theories and practices, management analysis
principles and techniques 141
Public Information Officer, GS-09 Quality Ranking Factors
(Fields) 142
1. Knowledge of principles, concepts, and accepted practices of either
public, business, or judicial administration, such as, budget, procurement,
space management, supply management, security, human resources management,
and records management 142
2. Ability to locate and collect information and use qualitative and quantitative
analytical techniques to determine a course of action 142
3. Ability to communicate orally in both individual and group settings,
in order to provide information, advice and guidance to administrative
and program officials; persuade and provide/or obtain information for
agency employees on a variety of controversial or complex issues 143
4. Ability to communicate in writing (eg., writing program-related materials)
143
5. Ability to plan, organize, and direct the work of others in an office
environment 143
Radio Network Field Officer, GS-07 (Sampson) 144
1. Knowledge of the capabilities and limitations of radio and radio network
equipment 144
2. Ability to present information in writing 146
3. Ability to utilize commercial off-the-shelf software 148
4. Ability to direct and incorporate the actions of specialists supporting
a national DRAN based radio communications program 149
Respiratory Therapist, GS-06/07 (Richardson) 150
1. Knowledge of a variety of respiratory therapy procedures and techniques
including the functioning characteristics of complex respiratory equipment
150
2. Knowledge of anatomy and physiology including an in-depth understanding
of the structure and function of the lungs and bronchi as related to gas
exchange and ventilation, in order to
administer special ventilatory techniques 151
3. Knowledge of respiratory pharmacology in order to identify complications
and interactions of drugs 152
Secretary/Personal Assistant, GS-07 (Andrews) 153
1. Knowledge of the functions and organizational structures of a major
military headquarters 153
2. Ability to communicate with high level civilian and governmental officials
154
3. Ability to communicate in writing 155
Paramedic, GS-09 (Roberts) 156
1. Knowledge of ambulance readiness procedures 156
2. Skill in providing advanced life saving medical treatment in emergency
situations 157
Supply Specialist, GS-06/07 (Strickland) 158
A. Perform SARSS-1 catalog research and file management functions 158
B. Provide technical advice on SARSS-1 procedures in compliance with regulatory
requirements 159
Supply Supervisor, GS-07/11 (Mosley) 160
1. Knowledge of impact of DLA logistical support to military services
readiness 160
2. Knowledge of supply management logistical support functions such as
supply, procurement, transportation, cataloguing, provisioning, storage,
and distribution 162
3. Knowledge of DoD major supply program goals, objectives, work processes,
and administrative operations 164
Systems Analyst, GS-09 (Dennis) 166
1. Ability and willingness to accept responsibility and make decisions
166
2. Ability to read and interpret written instructions, policies and procedures
167
3. Ability to interpret and follow oral instructions 168
4. Ability to write logically - sequenced reports 169
Training Instructor, GS-09 (Blake) 170
1. Ability to communicate in writing 170
2. Ability to communicate orally 171
PART TWO: U.S. Postal Service 991 and Postal KSAs
About the U.S. Postal Service 991 and Postal KSAs 173
Note: The following Postal KSAs are shown in alphabetical order based
on the job for which the individual was applying.
ISS/REC Supervisor (Swain) 174
1. Knowledge of data entry operations, including an understanding of production,
quality control methods, and procedures 174
2. Ability to quickly and efficiently respond to fluctuations in work
load requirements and utilize employees and equipment accordingly 175
3. Ability to forecast mail volume and work force requirements 176
4. Ability to prepare, maintain, and interpret reports related to productivity,
work hours, mail volume, operating budget, injuries and accidents, and
time and attendance 177
5. Ability to manage the work of others to meet productivity, safety, and
quality goals, including scheduling, coordinating, monitoring, and evaluating
the work 178
6. Ability to establish and maintain effective team and individual work
relationships with employees, other managers, and union representatives
179
7. Ability to implement and monitor building, equipment, and systems maintenance
activities and programs 180
8. Ability to communicate effectively in order to train and give guidance
to employees 181
Postal KSAs: Supervisor (Hernandez) 182
1. Ability to communicate information, instructions, or ideas orally in
a clear and concise manner in individual or group situations 182
2. Ability to direct or coordinate individual or group action in order
to accomplish a task or goal 183
3. Ability to interact tactfully and relate well with others 184
4. Ability to analyze problems, work performance, suggestions, and complaints
by listening, observing, gathering, organizing, and interpreting information
185
5. Ability to develop plans, evaluate their anticipated effectiveness,
make decisions, and take appropriate action 186
6. Ability to write letters, simple reports, and employee evaluations
clearly and effectively and to complete standardized reporting forms accurately
187
7. Ability to perform addition, subtraction, multiplication, and division
with whole numbers, fractions, and decimals 188
8. Knowledge of safety procedures needed to ensure safe working conditions
are maintained. Included is knowledge of the procedures and techniques
established to avoid injuries. Also included is knowledge of normal accident
prevention measures and emergency procedures 189
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