Real-Resumes for Customer Service Jobs
Editor Anne McKinney

Don't take it for granted that customer service jobs are always easy to get. The best jobs in any field are always the object of intense competition! This book will show how to enter, advance in, or exit from the customer service field while speaking the lingo of customer service across all industries, from telecommunications to financial institutions. All resumes and cover letters in the book actually worked for real people. "Distinguished by its highly readable samples." - Library Journal 1-885288-44-1 Price: $16.95 Enter quantity to cart

Table of Contents
Introduction 1

PART ONE: Some Advice About Your Job Hunt 1
Step One: Planning Your Career Change and Assembling the Tools 4
Step Two: Using Your Resume and Cover Letter 6
Step Three: Preparing for Interviews 9
Step Four: Handling the Interview and Negotiating Salary 11
Looking Closer: The Anatomy of a Cover Letter 14

PART TWO: Real-Resumes & Cover Letters For Customer Service Jobs 17
Account Representative, manufacturing 18
Account Representative & Customer Service Specialist, manufacturing 20
Accounting Services Manager, accounting 22
Administrative Assistant & Customer Service Representative, flooring 24
Appraiser and Sales Agent, real estate 26
Area Executive Director, nonprofit 28
Assistant Director of Customer Service, nonprofit 30
Assistant Manager, sales 32
Assistant Manager, recreation 34
Assistant Manager, Sales Associate & Loan Specialist, pawn shop 36
Assistant Vice President & Branch Operations Manager, banking 38
Auto Damage Adjuster, automobile 40
Automobile Business Manager, automotive 42
Bookkeeper & Acting Customer Service Manager, restaurant 44
Claims Representative & Insurance Adjuster, automobile 46
Client Relations Specialist, computer 48
Cluster Manager, retail 50
Computer Products Sales, computer 52
Corporate Account Manager, rent-a-car 54
Cosmetic Sales & Merchandising Specialist, cosmetic 56
Credit Card Vice President, credit card 58
Customer Service Coordinator & Dispatcher, office products 60
Customer Service Department Supervisor, retail 62
Customer Service Manager, grocery 64
Customer Service Manager, home installation 66
Customer Service Manager, electronics 68
Customer Service Representative, cable services 70
Customer Service Representative, savings & loan 72
Customer Service Representative, cellular wireless 74
Customer Service Representative, video rentals 76
Customer Service Representative & Coach, telecommunications 78
Customer Service Representative & Sales/Administrative Assistant, communications 80
Customer Service Representative & Team Leader, Yellow Pages 82
Customer Service Representative & Teller, banking 84
Director of Catering, hotel 86
Director of Youth Services, youth services 88
Divisional Merchandise Manager, retail 90
Emergency Assistance Coordinator, nonprofit 92
Family Advocacy Specialist, social services 94
Family Services Program Coordinator, social services 96
Front Desk Supervisor, hotel 98
General Manager, automobile 100
General Manager, accounting 102
Guest Services Supervisor, hospitality 104
Inbound Customer Service Representative, call center 106
Interior Designer, interior design 108
Loan Closing Specialist & Legal Assistant, loan closing 110
Major Accounts Manager & Sales Representative, office products 112
Manager, medical 114
Membership Services Director, nonprofit 116
Office Assistant, product sales 118
Patient Registration Specialist, hospital 120
Project Supervisor & Customer Service Specialist, cable 122
Quality Specialist & Project Team Leader, call center 124
Real Estate Broker, real estate 126
Regional Claims Manager, utility locating 128
Sales Associate, telephone 130
Sales Associate, retail 132
Sales Clerk, magazine 134
Sales Finance Relationship Manager, banking 136
Sales Representative, nonprofit 138
Sales Representative, cable 140
Sales Representative, automotive 142
Sales Representative, telecommunications 144
Senior Customer Service Representative, hospital 146
Senior Customer Service Representative, hospital supplies 148
Senior Sales Associate, retail 150
Senior Service Representative, product warranty 152
Shipping Manager & Customer Service Representative, shipping 154
Store Manager, retail 156
Store Manager & Customer Service Supervisor, retail 158

PART THREE: Applying For Federal Government Jobs 161
Customer Service Manager (Federal Resume or Resumix) 162
Customer Service Representative & Equipment Coordinator (Federal Resume or
Resumix) 164
Patient Administration Clerk (Federal Resume or Resumix) 166
Program Analyst (Federal Resume or Resumix) 168
Claims Clerk (KSA): Knowledge of claims procedures 172
Claims Clerk (KSA): Ability to communicate both orally and in writing 174
Claims Clerk (KSA): Ability to maintain records 175
Customer Service Representative (KSA): Ability to review, research, and
coordinate work order requests 176
Customer Service Representative (KSA): Ability to operate automated data
processing systems 177